FAQs

Are your services eligible for the Ontario Autism Program (OAP)?

Yes! Our services qualify for funding through the Ontario Autism Program (OAP). We also offer guidance to families in navigating the eligibility criteria and application process.

Do you provide financial assistance?

We understand that affordability is a major concern for many families. While we do not offer direct financial aid, we provide flexible payment options to ease financial strain. For more details, please visit our website.

What is your cancellation policy?

  • Group Programs:Due to the structured nature of our group programs, we do not offer refunds, credits, or make-up sessions for missed classes.
  • One-on-One Services:Cancellations require a minimum of 24 hours’ notice.
    For full details, please review our cancellation policy on our website.

How do I submit receipts to AccessOAP?

Once services are completed, we will issue a Statement of Accounts (SOA), which you can use for AccessOAP funding reconciliation. For assistance with submitting expenses, feel free to reach out to our team.

What funding options are available?

Ontario families can access various funding sources for our services, including:

  • OAP/AccessOAP (e.g., Childhood Budgets, Interim One-Time Funding, and Core Clinical Services Funding)
  • Insurance coverage
  • Community-based funding programs
  • Out-of-pocket payments

What if I can’t afford the full program cost?

The Ontario Autism Program (OAP) offers financial assistance to families of children diagnosed with autism by a qualified professional. Support is available for children up to age 18. To learn more, visit the Ontario Autism Program website.

How can I make a payment?

We offer multiple convenient payment methods, including:

  • Credit Card:Pay online through our secure system. Future installment payments will be automatically charged unless specified otherwise.
  • E-Transfer:Instructions will be provided upon registration. Please include your child’s SP ID number in the comments for accurate reconciliation.
  • Cheque:Cheques must include the SP ID number and program name. They can be submitted in person at our locations.
  • Pay Vendor/Pay Bills Banking Service:Available through most major banks. Instructions will be provided upon registration.

Is there a payment deadline?

Yes. A deposit of $1,000 is required within 48 hours of receiving your invoice to secure your child’s spot. For specific payment deadlines, contact us at [email protected].

Who can I contact for more information?

We’re here to help! If you have any additional questions, please reach out to us at [email protected].